"Obstruction"

 Processing Time

All orders are processed within 5–10 business days.Custom commissions or made-to-order items (such as embellished fine art prints or original paintings) may require additional time, which will be communicated to you at the time of purchase.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on the weight, size, and destination of your order.Once shipped, you will receive a confirmation email with tracking information.

Domestic (U.S.): Delivery usually takes 2-5 business days after shipping.

International: Delivery times vary by destination and may take 2–4 weeks. Customs fees may apply and are the responsibility of the buyer.

Packaging

All artwork is packaged securely to protect it in transit.Prints are typically shipped flat in rigid mailers or rolled in protective tubes, while original artworks are packed in reinforced boxes or crates, depending on size.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us at info@stinaaleah.com within 7 days of delivery. Include photos of any damage and your order number so we can assist you promptly.

Questions?

For shipping questions, custom delivery requests, or rush orders, please contact: info@stinaaleah.com

 Refund & Return Policy

At Stina Aleah LLC, each piece is created with care and intention. Due to the nature of original and custom artwork, please review the policy below before making a purchase.

All Sales Are Final

All original artworks, commissions, and made-to-order prints are non-refundable and non-returnable. Each piece is created or printed specifically for your order, and returns are not accepted unless your item arrives damaged.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery at info@stinaaleah.com with:

Your order number

Clear photos of the damage

Photos of the packaging (if applicable)

We will review your claim and may offer a replacement, store credit, or refund depending on the situation. Claims made after 7 days may not be eligible for resolution.

Lost or Missing Packages

If your package is marked as delivered but you haven’t received it, please contact your local carrier first. If the issue isn’t resolved, email us at info@stinaaleah.com, and we’ll do our best to assist.

Exchanges

Exchanges are not offered at this time. Please double-check all product details, sizing, and shipping information before placing your order.

Order Cancellations

Orders cannot be canceled once production has started. If you need to request a cancellation, please email us within 24 hours of placing your order.

Thank you for understanding and supporting independent artistry. For any concerns, feel free to reach out — we’re here to help.